Unforgettable & Stand-Out: Differentiate Your Brand, Captivate Your Audience & Build Lasting Customer Loyalty With

New, Innovative, Personalised, AI-Smart & Customer-Centric Loyalty, Retention & CRM Strategies

4th Annual One-Day, Industry-Led Conference & Networking Exhibition | London | 23rd April 2026

Want to send your team? For group discounts, please call + 44 (0)20 3479 2299.

Register Your Interest For 2026

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25+ Leading Cross-Sector Loyalty, Retention, CRM & Customer Experience Thought-Leaders Share Brand-New Insights To Fuel Gold-Standard Customer Loyalty & Retention With Intelligent & Ethical AI Integration, Data-Led Hyper-Personalisation, Seamless Customer Journey Orchestration, & Innovative Content Strategies & Mastered Omni-Channel Experiences

In collaboration with the industry: Our brand new tailored and targeted agenda has been co-created to ensure it cuts through the noise to the heart of the issues impacting CRM, loyalty, and retention professionals today

26 Brand-Side Thought Leaders Will Share Fresh Insights & New Case Studies: Craft Winning Loyalty & Retention Strategies & Programmes Effective Customer Data & Targeting Maximise The Unlocked Potential Of Automation, AI & Tech Proactive, Practical & Powerful Personalisation Next-Level Retention Strategies Unrivalled Omnichannel Marketing Success Seamless Customer Journeys Measuring Tangible Results & Proving ROI The Future of Loyalty & CRM Benchmarking & Trend Forecasting

Harness Responsible AI & Automation Integration:

Personalise at scale, streamline operations, and drive meaningful results with business-ready AI solutions

Prioritising Critical Customer Data & Feedback:

Turn customer insight into impact to enhance brand experiences and drive lasting loyalty

Next-Level Content Strategies & Seamless Omni-Channel Experiences:

Capture audience attention, maximise engagement and fuel lasting loyalty with the latest content strategies and connected customer experiences

Next-Level Content Strategies & Seamless Omni-Channel Experiences:

Capture audience attention, maximise engagement and fuel lasting loyalty with the latest content strategies and connected customer experiences

Gold-Standard Loyalty & Retention Strategies:

Cutting-edge tactics that ignite engagement, inspire advocacy, and build lasting loyalty

Frictionless Customer Journey Orchestration:

Tackle customer friction, unify customer experiences, and drive loyalty through timely, data-driven personalisation

Mastering Customer Trust, Privacy & Governance:

Embed ethical data use, responsible AI, and ESG principles to deepen consumer relationships and future-proof your brand

What Is The Future Of Customer Loyalty & Retention?

Benchmark with industry peers and forecast the key to success for loyalty and retention in 2027 and beyond

Measurement, ROI & Leadership Buy-In With Real Impact:

Align metrics with business goals to gain buy-in, enhance engagement, and sustain long-term loyalty

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Inspirational Speakers

One-Day Event

Engaging & Interactive Panels

All This & More...

Marking Four Years of Delivering Actionable Insights
3 Deep Dive Case Studies From Matalan, Virgin Active & Openreach- Hear Their Start To End Loyalty Journeys
Refreshed Speaker Line Up Featuring B&Q, TUI, Secret Escapes, Aviva, BBC Studios & Many More– How Are Our Industry Leaders Shaping The Future Of Loyalty & Retention
3 Engaging & Interactive Panel Discussions – Learn From The Leading Loyalty & CRM Specialists
Tailored & Interactive Delegate Discussions: Hear What Your Industry Peers Are Up To
Speed Networking – Grow Your Industry Network!
Guaranteed Retailer Insights & Expertise That Keep Consumers Coming Back

What Will I Gain From Attending The 4th Annual Industry-Leading Advanced Customer Loyalty & Retention Conference, London?

Celebrating 4 years of unmissable customer loyalty and retention conferences: this industry-leading, cross-sector event will be the conference you do not want to miss
A targeted and tailored event programme – written by practitioners for practitioners – with refreshed insights based on the latest research with leading loyalty, retention, and CRM experts
3 deep-dive case studies – hear the journey Matalan, Virgin Active & Openreach have been on to cultivate next-level loyalty and retention
One efficient day out of the office to maximise value and insights- the most valuable conference day you will have in 2026
Put your burning questions to the experts themselves: 3 dynamic, interactive cross-sector panel discussions
New and engaging delegate discussion on some of the most talked about topics currently: Gamification, and rewards and benefits
Grow your network – 2 hours of dedicated networking breaks to make impactful connections with relevant industry peers
Upskill yourself and your team with real-use cases and actionable tips and techniques to revitalise your new customer loyalty and retention strategies
Hot Topic – AI Focus! Don’t miss your chance to equip yourself with the latest practical AI tools and strategies

The 4th Annual, Not-To-Be-Missed Gathering – Hear What Some Of Our Previous Attendees Have To Say:

"Great to hear from and network with leaders in the loyalty industry. Lots of amazing expertise and experience in one place”

“Really good line up of speakers!”

“A very information and relevant conference with a wide range of industry knowledge shared”

Speak, Sponsor Or Exhibit – Get Involved In The Customer Loyalty & Retention Conference

Can You Help Loyalty, CRM & Customer Experience Professionals Develop Innovative & Advanced Loyalty & Retention Strategies Which Actually Deliver?

Book An Exhibition Stand & 2 Delegate Passes For Just: £2,999 + VAT (SAVE £1,000). Standard Rate: £3,999 + VAT

Discover how you can be a part of this exciting conference and get your expertise in front of your target audience. Packages include: access to the speaker faculty, one-to-one meetings, exclusive exhibition area, brand experience sponsor, product giveaways and many more.

For more information on how to get involved, please call +44 (0)20 3479 2299 or email partner@customerloyaltyconference.com

Please remember to check your junk folder for the brochure – and add @gicconferences.com to your safe senders list.

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